The brand experience extended

Global brands require global solutions in all aspects of their after-market service strategies. In every country or region in which they operate, brands should be able to deliver the same high-quality service and care experience to their customers.

There are a very limited number of trusted partners who can supply such a robust, end-to-end customer process on a global scale. Even fewer do so based on sound inside industry knowledge and can deliver it consistently in any region, with understanding of the nuances of local business cultures. Teleplan is structured to manage this complexity.

However, no two brands’ needs are the same. Teleplan’s dynamic, multicultural team, use its combined knowledge and expertise to devise innovative solutions and deliver mission-critical services for clients around the world.

Lifecycle wheel
Managing the repair for global electronics brands at all levels, with a clear focus on cash-flow optimization and integrated logistics.
Developing and executing new business models to keep end-users and associated revenue locked-in throughout the lifecycle of the product.
Promoting and delivering sound recycling practices to support our clients green agenda while keeping cash flow under control.
Creating balance between costs of repair, cost of logistics and turnaround time and enabling clients to track equipment real time via our IT systems.
As trusted partner delivering globally a high-quality service and care experience to end-users both in front-office services and in back-office processes.
Real time visibility for all stakeholders in the supply chain, consolidating data from multiple suppliers to manage parts or steer cash flow.
Delivering lifecycle care tele-made to suit the client’s evolving needs throughout their entire after-market value chain.

 


Both in front office services like in-shop/retail repair, web solutions, and front-line presence for corporate user or consumer as well as in back office processes like spare-parts management, to name just a few.

For Teleplan these processes are part of a relationship focused on operational excellence. On the basis of mutually agreed Key Performance Indicators and Service Level Agreements, we put structures in place that reduce the need for transactional control. The quality of which is reflected in the long-standing relationships with our clients.